Refund and Returns Policy

Village kahani believes in helping its customers as far as possible, and has therefore a liberal return and refund policy. Under this policy:

Items that have been worn, washed, or soiled
Custom-made or hand-made products
Items marked as not-returnable
No refund, exchange, or return on discount/sale items or when discount codes are used in the order
No refund on items purchased by the cash-on-delivery payment option

The products must be returned in the original condition they were received in, along with any bills, tags, labels, etc.
Products must be in their original form and unsoiled
Brand packaging should be intact
Replacement of a product will be subject to the availability of the product on the website at that time
The Product should have been bought with a prepaid payment option only

If the goods are delivered to you in a damaged condition, please email us at hello@brownliving.in with a photograph of the damaged product, the invoice details, and the barcode on the package.
Refunds are processed within one week of receiving the returned goods.
You have 5 to 7 days from the date of delivery to return an item. To be eligible for a return , your item must be usused, in the same condition that you received it, and in its original packaging.
Returned goods should retain their original tags. Goods that are damaged/without tags will be returned to the customer. We hope it doesn’t come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning them to you will have to be borne by you.
In case of any Refunds approved by Village Kahani, it’ll take up to 7 working days for the refund to be initiated to the end customer. It may take 3-5 additional working days to reflect in the customer’s account / card / original mode of payment.